Billing, Cancellation and Refunds

This page is the plain-English version of the money parts of the Subscriber Terms and Conditions. It is written to be read rather than survived. Where it and the Terms differ, the Terms govern — but they are not meant to differ, and if you find a place where they do, tell us and we will fix it.

Who you are buying from

Colibri Holdings Ltd, registered in England and Wales, company number 09741137, VAT GB271861001. We are the seller and the merchant of record: your invoice comes from us, your card statement will say us, and if something goes wrong it is us you deal with.

What things cost

All prices exclude VAT. Current prices are always on the pricing page, and the price shown when you order is the price you pay.

Why pounds. We are a UK company, so sterling is what we invoice and report in. The euro and dollar figures on the pricing page are converted at the European Central Bank reference rate on the date shown, and are there to give you a sense of the size. Your card issuer will use its own rate on the day and may add a fee we neither set nor see.

VAT. Stripe calculates and applies VAT at checkout based on where you are and whether you are buying as a business. If you are a VAT-registered business outside the UK, enter your VAT number and the reverse charge applies. Your invoice shows the treatment used.

The 14-day trial

Monthly and Annual start with a 14-day free trial.

• We take your card details at the start. We charge nothing during the trial.
• We email you before it ends, not after.
• Cancel at any point in those 14 days and you are not charged at all. Your access runs to the end of the fourteenth day — cancelling does not cut you off early.
• If you do not cancel, the subscription starts and the first payment is taken at the price you chose.

One trial per person. If you have had one before, we may not give you another.

Renewals

Subscriptions renew automatically until you cancel. Monthly renews each month, Annual each year, at the then-current price.

We remind you before we take money.

• Before the trial ends.
• Before every Annual renewal, at least 30 days ahead.
• For Monthly, at least once a year, and any time the price changes.

Each reminder says the amount, the date, and how to cancel in one click.

Price changes

We may change a plan's price. If we do:

• we give you at least 30 days' notice in writing;
• the new price applies only from your next renewal, never mid-period;
• if you do not want it, cancel before that renewal and you will not be charged it;
• an Annual price is held for the year you have paid for.

Cancelling

One click in your account, or one email to hello@axiom.vc.

There is no retention call, no exit survey you have to complete, no "are you sure" chain, and nothing to negotiate. We will not ask you for a reason, though we would genuinely like to know one if you feel like giving it.

Cancellation takes effect at the end of the period you have already paid for. You keep access until then.

What happens when you stop paying

You drop back to the Free Wire: the wire itself, the desk memo, and ten complete rows of the ledger. The full ledger, the search across it and the company register close.

Nothing is deleted and nothing is held hostage. Your account stays. If you come back, you come back to the same account.

If a payment fails, we retry it and tell you. If it has not gone through within [14] days we may suspend access until it does, and may then end the subscription.

Refunds

If you are an individual buying for yourself (a consumer)

You have a legal right to cancel within 14 days of buying, without giving a reason, separate from the trial. Because there is a free trial running at the same time, in practice a consumer who changes their mind in the first fortnight is never charged anything.

If you do cancel in that window after being charged, we refund you to the original payment method within 14 days, and may deduct a proportionate amount for the part of the service you actually used.

You also have rights under the Consumer Rights Act 2015 if the Wire is not of satisfactory quality, not fit for a purpose you told us about, or not as we described it. Those rights cannot be signed away and we do not try to.

The full statement is in Schedule 2 of the Terms.

Everyone

Beyond the legal position, our practice is this:

The trial exists so that you can decide before you pay. If something goes wrong after that — a charge you did not expect, a plan you were not using, a year you paid for and did not touch — email us and we will sort it out. We would rather refund you than argue with you.

That is a statement of how we behave, not a legal entitlement for a business customer. It is also true, and we would rather write it down than discover we only meant it in easy cases.

Where a refund is not automatic

• We do not refund because you found the same information elsewhere later.
• We do not refund a period during which your access was suspended for breaking the Acceptable Use Policy.

Invoices and receipts

Every payment produces a VAT invoice from Colibri Holdings Ltd, sent by email and available in the customer portal. If you need an invoice reissued with a different company name, address or VAT number, ask — we will do it.

Team and Enterprise

Team and above are invoiced annually against an Order Form, not bought at checkout. Seats added during the year are charged pro rata to the renewal date; seats removed take effect at renewal. Payment terms are [30] days from invoice unless the Order Form says otherwise. These plans are governed by the Team and Enterprise Subscription Agreement, which is provided with your Order Form.

Chargebacks

If something is wrong, write to us before you raise a chargeback. A chargeback costs us a fee and costs you the time either way, and there is nothing we would resolve by fighting one that we would not resolve faster by email. We will treat a chargeback raised without contacting us first as a cancellation and may close the account.

Questions

hello@axiom.vc — a person answers.

End of Billing, Cancellation and Refunds.